FAQs
Frequently Asked Questions
How long does it take to ship my order? When will I receive it?
Shipping times vary slightly depending on the manufacturer. Most orders are dispatched within 1–2 business days, and many ship out the same day. Standard delivery typically takes 4–7 business days. In rare cases, delays may occur due to logistical or supply chain disruptions. If extended shipping time is expected, it will be clearly stated on the product page. At Industry Selection, we’re committed to processing your order as fast as possible—with some of the quickest fulfillment times in the industry.
What forms of payment do you accept?
We securely accept all major payment options, including:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
Apple Pay
-
Google Pay
What is your return policy?
We stand behind every order with a 30-Day Money-Back Guarantee. For full details, view our complete return policy at the bottom of this page.
Can I cancel my order?
Yes, cancellations are accepted with a 100% refund—as long as the order hasn’t shipped. If you need to cancel, please email us immediately at support@industryselection.com. Once the item has been dispatched, our standard return policy will apply.
What should I do if my order arrives damaged?
Please inspect your shipment upon delivery. If there’s visible damage to the packaging, note it when signing for the delivery—or mark it as “suspected damage” if unsure. If your product is damaged, take clear photos of the item and packaging and email them to support@industryselection.com. We’ll work quickly to resolve the issue with a replacement or refund.
How do I place an order?
Ordering online is simple—just click “Add to Cart” on the product page and follow the checkout process to complete your purchase. You can also place an order by phone at 888-898-3609. You’ll receive a confirmation email immediately after checkout, and we’ll begin processing your order right away.
When will I receive tracking information?
After placing your order, you'll receive an order confirmation email. Once your item ships, we’ll send another email with tracking details so you can monitor the delivery progress. If an item becomes temporarily unavailable, we’ll notify you by email or phone within one business day.
Will I receive an order confirmation by email?
Yes, every customer receives an order confirmation at the email address provided at checkout. Make sure your email is entered correctly to ensure prompt communication. We recommend saving the confirmation for your records.
Do you charge sales tax?
We are headquartered in Kentucky and only charge sales tax on orders shipped within the state. Customers outside Kentucky enjoy tax-free shopping—potentially saving a significant amount on large purchases.
Can I make changes to my order after it’s placed?
Absolutely. If your order hasn’t shipped yet, you can request a change by emailing support@industryselection.com. We'll update your order and either issue a refund for any price difference or send a secure payment link for added costs. For urgent changes, you may also call us at 888-898-3609.